Conflict Resolution in a Multi-level IT-enabled Outsourcing Network: A Structured Solution Approach

Using the case study of an Indian Technology and Outsourcing Service Provider, SmartKey (real but renamed company), a technology vendor to a global healthcare provider, this paper analyses offshore outsourcing issues using IT-enabled services to gain deeper insights needed to understand the core conflict and propose a well-reasoned solution approach. Reasoning, the conscious thought process leading to a well-justified decision, is an important managerial skill required for making dynamic decisions, resolving conflicts, and thereby developing human resources. This paper explores Goldratt’s Evaporating Clouds (ECs) as a systematic approach to reasoning in particular, and as a system for developing human resource in general. We show how Evaporating Clouds provided direction towards an acceptable solution to this case. We suggest that ECs can be used proactively as a springboard to ensure win/win solutions in various possible future interactions between the supply chain network partners. We conclude our paper by acknowledging the limitations of current research and provide future research directions

Experimental study with different cathode and anode humidification temperatures in PEM fuel cell

ABSTRACT: The paper gives experimental study and analysis of PEM Fuel cell with different humidification temperature. The paper focuses on the effect on the voltage and power obtained from fuel cell under variable humidification temperatures. An experimental setup of PEM fuel cell has been developed for this study. The effects of different operating parameters on the performance of proton exchange membrane (PEM) fuel cell have been studied experimentally using pure hydrogen on the anode side and air on the cathode side. Experimental analysis has been done with different cathode and anode humidification temperatures. The experimental results are presented in the form of polarization curves, which show the effects of the various operating parameters on the performance of the PEM fuel cell. The possible mechanisms of the parameter effects and their interrelationships are discussed